FAQ

FAQ's



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Reservations

  • Will I have my own bathroom?

    All room types share bathrooms.  The bathrooms are located off the hallway on all floors with guest rooms.

  • Do I need to bring my own towel?

    Bath towels are provided to our guests staying in private rooms and are available for a one time rental fee of $2 for our guests staying in dorm rooms.  

  • I really don't have room in my suitcase, do I need to bring sheets, pillows and blankets?

    Whether in a private room or a dorm room, all bed linens are provided for our guest.  

  • I am 17 years old and would like to stay in a dorm room, can I make a reservation?

    17........oh so close but unfortunately we do require all guests to be at least 18 years old to reserve and stay in a dorm room.  However, here's the good news, for those guests that are 17 years old and younger you are welcome to stay in one of our private rooms.  (You must be accompanied by someone who is at least 18 years old and staying in the same room with you).  Just think you are only a birthday away from being able to stay in a dorm room or a private room all alone.
     

  • Can my girlfriend and I stay in a dorm room together?

    There are no co-ed dorm rooms at the property however we do offer Private Rooms that are perfect for couples, friends, solo travelers,  families and well honestly, perfect for ANYONE.  If you must be apart during those nighttime hours, just remember, "Absence makes the heart grow fonder".    

  • What if I cant sleep because someone is snoring in the same dorm room as I am in, it's really loud?

    2 WORDS

     

    EAR PLUGS

    These little squeshy pillows of silence will be a sleep saver for you and before you know it, you'll be sound asleep.
     

    Don't forget our dorm rooms are shared rooms  and with that comes many different routines, rituals, schedules and reasons for travel.  So be patient, understanding and most of  all respectful of all the guests staying at the property.  If the ear plugs don't work, the Front Desk staff is always available to read a bedtime story.  Not really, but we are available to ensure that you are having a great stay with us.  

PAYMENTS

  • Can I pay with cash?

    At check-in, any outstanding balance can be paid with cash or by credit/debit card (Visa, Mastercard, Discover, American Express).  All payments made by credit/debit card are subject to a 3% card processing fee.  

  • I hate carrying a wallet, I have Apple Pay, Google Pay, Samsung Pay...can I pay?

    Wallets are the worse, they will totally ruin that back or front pocket of those cute, skin tight jeans you just bought for your trip.  We hear you, responded and are doing our part to save the future of cute skin tight jeans and that is why we ACCEPT Apple, Google and Samsung Pay.  All you need is your phone and we all know its always in your hand, so your pockets are protected  and you can pay for your stay.  Its a win-win.  

  • I am feeling nostalgic, can I pay with a personal check?

    While we appreciate things that become better with age, like a fine wine. We, unfortunately, don't accept checks, and honestly, are you still traveling with a checkbook?  What do they even look like?   Anyways, we do accept Cash, credit/debit cards (Visa, MasterCard, Discover, American Express) and Apple, Google and Samsung Pay.

  • What time is check-in?

    Check-In begins daily at 3:00pm cst.  


    If arriving early there are several options that we can offer to best accommodate your needs:


    1. We will be happy to assist you with storing your luggage (on the day of your check-in) if you would like to lighten your load and hit the ground running.  So much to see so little time!  Simply advise the front desk staff that you would like to store your luggage and thats it. We'll have it ready for you when you return after 3:00pm cst to check-in.


    2.  Between the hours of 9:00am cst to 3:00pm cst we can offer guest an early check-in option.  This option is based on availability, is first come first serve and can only be requested in-person on the day of your scheduled check-in.  In addition, any early check-in approved by the front desk staff will be subjuct to a $25.00 early check-in fee plus tax and fees.  


    One final thing to note, the front desk is staffed from 9:00am until 10:pm cst for the convenience of our guest however if you are arriving outside of those hours, we ask that you contact the front desk to advise them of your arrival time.  Advance notice wil ensure your room is ready and staff is available to assist you.

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