Your payment details are required to guarantee your reservation. The total balance is required upon arrival. When booking on our website, your card will be charged a 10% non-refundable deposit, which will be deducted from your final balance due.
You can cancel your reservation up to 48 hours prior to the date of arrival without further penalties. Cancellations must be made by 3:00 pm 48 hours prior to your check-in date. To cancel your reservation you can either reply to the confirmation you have received from us, or email us at email@example.com. All cancellations must be made through email. You can also send us emails to modify your reservation, pending availability. However, if you have made a reservation through Booking.com, you will have to modify and/or cancel directly with them. Their phone number is 888-850-4649. All late cancellations or no shows will be charged the full balance of their first night.
Check-in from 3:00 pm – Check-out until 11:00 am – If you arrive before check-in time, we can store your luggage at the front desk until your room is ready. The reception desk is NOT open 24/7 due to the pandemic – new hours are 9:00 am open to typically 10:00 pm close (if late arrival, please notify us of your estimated check-in time by phone or email – thank you).
A valid government issued photo ID is required upon check-in.
Rates do not include the hospitality tax, which is an additional 17.4% added to our rate total.
Method of payment is required at the time of check-in.
Payments can be made by Cash or Credit/Debit Card. We accept Visa, MasterCard, Discover, and American Express. There is an additional 3% merchant fee for credit and debit transactions.
Chicagoland area residents are not allowed to stay at our property. During the pandemic, please contact us with a special need request at 312-258-1399.
Children under 18 must be accompanied by an adult and are not allowed in the dorms. There is no capacity for extra beds in the room. Dorms are gender specific, so males can only stay in male dorms, and females can only stay in female dorms. We DO NOT have mixed dorms.
ALL bathrooms at this hostel are shared. No bedrooms have an attached private bathroom.
There is a two week maximum stay per reservation. During the pandemic, we have allowed in-house extensions with a new reservation.
Any booking for more than 10 people is considered to be a group booking. Please fill out the form on the group part of our website.